Can not get UGK-2K-A to work with Windows 8.1

So my adapter works fine on my other Windows 7 dell desktop, but I can not get it to work with 8.1 Dell desktop. I have tried using the cleaner tool to remove 7.6 driver and have manually uninstalled the driver multiple times and then installed the 7.7 driver but when I plug in the USB to the PC, the 7.6 driver comes back.

When I do install the 7.7 driver, there is nothing to indicate that it installed successfully. When I plug in the USB, the PC seems to auto-download 7.6 from ???

The PC is obviously recognizing the adapter when I plug it in, but I never get a grren light on the adapter itself.

This really is frustrating!

Also, I have read the displaylink and plugable sites. No help.

Hi Joshua,

Thanks for getting in contact with us. I’d be more than happy to help you with your Plugable UGA-2K-A. In order to better assist you, I’ll need a bit of additional information.

Could you please provide the logs produced by our tool Plugdebug, you can find it here and then send them to me at

Once we have those logs, we’ll start trying to figure out what exactly is going on with your setup.


Plugable Technologies