Can not connect my monitor Help


I get a message on the monitor there is no signal coming from your computer I already install software. I need help please


Hi Janice,

Thanks for posting! I’m sorry to hear that you’re having issues with your display, but I’d be happy to help you with this.

To start off, could you please let me know what Plugable product you are using?

Next, I’d like to request some logs from your system so I can investigate further. We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the device into your computer, then go to this page and follow the instructions there:

This will create a .ZIP file on your Desktop containing system logs and information. Please send that file to with “Ticket #232894” as the subject line.

Thank you,

Plugable Technologies