BTWUIE xt error on Windows XP machine.


#1

I purchase a Plugable USB-BT4LE USB Bluetooth 4.0 Low Energy Micro Adapter and I’m trying to install it on a machine running XP. I’ve gotten to the point where the computer recognizes my bluetooth device, but when I try to pair I get “BTWUIE xt has encountered a problem and needs to close.” I’ve spent several hours on this, disabling the Windows drivers and reconfiguring things, but nothing I’ve tried based on the advice I’ve received has worked. Is there a way around this error?


#2

Hello,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the device into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#3