Was using the keyboard fine yesterday and today the delete, backspace, \ and enter key stopped working.
It’s charged
Doesnt work on different devices
Device has no been dropped or damage in anyway
Keys click but no response
All other keys work as far as I can tell
Hello there,
Thanks for reaching out on our support forums. I’m sorry to hear about the inconsistent BT-KEY3XL.
Given the nature of the issue you’re describing, we’ll want to look deeper at this problem in our internal ticketing system.
If you would, send an email to our support team at support@plugable.com or go here and submit a ticket. You can reference the ticket that was generated for this forum post as well. That ticket number is: 464445
We look forward to hearing from you.
Sincerely,
Mychal
Plugable Technologies
I did open a support ticket already. I just figured id post here too to see if anyone else experienced this product and fixed it
This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.