Broken, interrupted audio and flashing monitors


#1

I’m experiencing broken audio on my Plugable UD-3900. Macbook Air 13" running Sierra. Never had this issue with my old Targus DisplayLink station. Also, the device crashes frequently (about every 3 min) with displays flickering like mad.


#2

Hello John,

Thanks for the post! I’m sorry to hear that you’re having issues with your docking station, but I’m here to help. While we don’t officially support the UD-3900 on Macs, the situation you’re describing is atypical. Out of curiosity, do you happen to have a spare USB cable? I’d like to try swapping out the cable from the laptop to the dock, just so we can rule that out.

Thank you!


#3

No Mac support? I’ll box it up and return it then. When are hardware manufacturers going to realize the Mac install base is large and growing?


#4

Hello John,

We try to offer Mac support where we can. In this case the UD-3900 uses DisplayLink drivers, and while they’re working on developing better compatibility with OS X devices, we’re not supporting it yet. That said, if you still feel uncomfortable using our product, we’ll be happy to refund it. If you want to email us at support@plugable.com I’ll be happy to process your refund.

Thanks!


#5