Thank you for replying to our direct email and letting us know the computer, docking station, displays and devices are all working again. For future reference I will post the full reset process below:
Based on your description I would like to start by fully resetting the docking station and computer to see if this helps to restore the functionality, I apologize if you have already performed some or all of these steps, however the order of operations can affect the outcome of the reset process. Please perform the following:
Disconnect the docking station from the computer and remove the power connection from the back of the docking station, unplug all USB devices from the docking station
Disconnect the docking station’s power supply from the wall and let both the docking station and power supply sit for 30-90 seconds to fully discharge
Restart the computer
3a) In Windows: Start > ( Power Icon ) > Restart
3b) In macOS: Apple Menu > Restart
After 30-90 seconds, reconnect the power supply to the wall socket or power strip
Reconnect the power supply to the docking station
5a) Verify the blue power LED is illuminated on the front of the docking station - from the attached photo the power LED is illuminated as expected
5b) Please let me know the state of the power LED after this step
Reconnect the docking station to the computer
6a) Please be sure to use the original USB cable provided with the docking station
6b) Connect the cable directly from the docking station to the computer, adapters, hubs, or cable extensions may reduce the docking station’s capabilities or prevent detection
Check for the external displays to be detected on the system, if they are not detected please let me know
Reconnect USB devices to the docking station one at a time, test each device to make sure it is working before connecting the next device.