I have a Windows 10 laptop and the DVI monitor is working but not the HDMI monitor. It is not being recognized by Windows. Any ideas?
Hi Marc,
Thank you so much for reaching out to us via our Get Satisfaction forum. I think you may have already reached out to us directly, and found that the individual HDMI cable you were utilizing was experiencing issues, but now you are fully up and running. Please let me know if this is not the case, and I would be more than happy to help.
Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support
Hi Everyone,
We were able to contact Marc via email, and found that the issue her was experiencing was contributed to a faulty HDMI cable. Once the cable was replaced, he was able to experience the docking station in its full potential!
If anyone else is having any similar issues, please do not hesitate to reach out to us via our support email address at support@plugable.com.
Thank you for your time,
Marc
Product Owner & Technical Support
www.plugable.com/support