Both Display DP not detect cable connection

I got both display DP not detect cable connection , can you please support this problem?

Hi there!

Thank you for contacting Plugable support. We noticed that you had reached out to us through our support system. We thank you for reaching out to us directly, and we have responded to that ticket. We ask that you please reference your ticket and reply to us through our support system so that we may continue to help provide the necessary troubleshooting steps.

Thanks!

Michael S.

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