bose soundlink isn't recognized

disabled other BT devices, bose is on and in pairing mode. not found on desktop via BT plugable

Hi Maggie,

Thank you for posting here. I can help with this.

I have a quick question: What version of Windows are you using?

If you are using Windows 7, the Bose Soundlink requires a special driver that I can help you install. If you are using a different version of Windows, then there is likely a different problem we can troubleshoot and fix.


Plugable Support

Thanks for your response! I have Windows 10, and have gotten the plugable recognized, and my bose set as the default speaker. Now it’s iTunes that is acting up, even though I have set that preference to direct sound.

Hi Maggie,

Thanks for your message. Setting iTunes for direct sound should make it work with Bluetooth. Just for reference, here is the procedure for doing that:

  1. Open iTunes and click the little black and white square icon in the upper left corner.
  2. Click “Preferences” and click on the “Playback” tab at the top of the pop-up window.
  3. Near the bottom of the window you’ll see “Play Audio Using:”, open the dropdown menu next to it and select “Direct Sound.”
  4. Click “OK” and close the pop-up window.
  5. Restart iTunes.
    You should now be able to play music through your Bluetooth audio device.

That worked earlier today, then had a meeting. PC went to sleep, Bose is still connected, but iTunes freezes and won’t play, after an error message about the audio. Sounds like an iTunes issue at this point!

Try shutting down and restarting the computer, then opening iTunes again. If necessary, go into the Bluetooth settings, remove the pairing for the Bose speaker, then reconnect it. Going to sleep sometimes confuses Bluetooth in Windows.

I’m feeling pretty smart for a Friday afternoon: did just that about 15 minutes ago, unpaired, restarted, re-paired, and it’s all working! Thanks!

Great! I’m glad you got it working!


Hi Maggie,

I’m going to close this thread. If you have any other questions or issues, please contact us directly at