Blurred and screwed up windows with Chrome, Word, etc. only


#1

Suddenly my Plugable 2.0 USB Model UGA-2K-a Rev B display adapter will no longer display “animated” windows on Windows 7. It will show system dialog boxes and Windows folders fine, but it will lock up and blur Chrome, Word, Excel, etc. I can see these fine on my other screens, but when I drag them to the Plugable screen they freeze.


#2

Hi Kurt,

We started a ticket and sent you an email regarding the above post, but have not received a response. Posting the email below as well.

Thanks!


Hi Kurt,

Thanks for contacting Plugable! I’ll be glad to assist.

We’ve got a troubleshooting tool called PlugDebug that’s helpful in situations like this. It allows us to get a better idea of which drivers are on the system, as well as installation/error logs.

At your convenience, if you could please head over to:
http://plugable.com/support/plugdebug

There you will find a download link as well as instructions. Once we have the .zip file it generates, we’ll get a better idea of how to best proceed.

Thanks!
Gary


#3