Bluetooth Low Energy HID Device "Cannot Start. (Code 10)"


#1

I am running Windows 7 64-bit.
When installing the Broadcom stack, everything installs except for the “Bluetooth Low Energy HID Device.”

The device properties in Device Manager indicate "This Device Cannot Start. (Code 10).

I have tried to uninstall and re-install as follows:

  1. in Device Manager, click “uninstall” under all Bluetooth entries
  2. Run the Broadcom installation tool
  3. Tool tells me to turn on my bluetooth adapter
  4. I reseat the bluetooth dongle, and windows installs the device with (what I think are the old bluetooth drivers)
  5. The Broadcom install finds my device (the plugable dongle), and returns, “Your Bluetooth Software is up to date. Please check again later.”

How do I completely uninstall the Broadcom drivers, and force a brand new install? Is this even a viable troubleshooting step to get the Bluetooth Low Energy HID Device to operate?

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188512/Auto-BroadcomInstallResults-Plugable_inline.png?1429018273)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188512/Auto-BroadcomInstallResults-Plugable.png?1429018273)

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188513/AutoInstallResults-Plugable_inline.png?1429018306)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188513/AutoInstallResults-Plugable.png?1429018306) !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188517/Bluetooth-LowEnergyError_inline.png?1429018382)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188517/Bluetooth-LowEnergyError.png?1429018382)

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188518/DeviceManager-LowEnergyCannotStart_inline.png?1429018446)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188518/DeviceManager-LowEnergyCannotStart.png?1429018446)

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188519/BluetoothLowEnergy-DriverDetails_inline.png?1429018529)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1188519/BluetoothLowEnergy-DriverDetails.png?1429018529)


#2

Hi Adam,

Thank you for posting about your Bluetooth adapter. I’m sorry for the installation problems.

Unfortunately, Windows 7 doesn’t support Bluetooth Low Energy, so I think that is probably why you are seeing this error. Are you hoping to use BTLE in your application?

If you would like, I would be happy to check if there are any other issues going on with the installation. We have a troubleshooting tool that will gather the logs from the install and device information, and I could check them. If you would like to do that, please go to this page with the Bluetooth adapter inserted and follow the instructions there:

http://plugable.com/support/plugdebug

It will generate a zip file on your desktop. Please send it to support@plugable.com.

Thanks!

David
Plugable Support


#3

Hi David,
Thank you.That is helpful to understand that in no way can I get low energy support.

I am trying to use the Microsoft Arc Touch Bluetooth Mouse with the Plugable adapter. The recurring issue I have is that I constantly need to remove and re-add the device everytime the computer goes to sleep or I cycle the power. I already deselected “Allow the computer to turn off this device to save power’ within the device properties of the Broadcom BCM20702 Bluetooth 4.0 USB Device Properties”

Did you have any other suggestions to get around that problem?

For background, here is the mouse I am trying to use:
http://www.microsoft.com/hardware/en-…


#4

Hi Adam,
In the specifications for the mouse you mentioned, the Arc Touch Bluetooth Mouse, Microsoft says that it is only compatible with WIndows 8 and higher, which is why I think you are seeing problems with Windows 7.

The mouse uses Bluetooth Low Energy (BTLE or Bluetooth 4.0) to save batteries, but as I mentioned, unfortunately, Windows 7 does not include support for Bluetooth Low Energy.

I’m sorry I can’t give better news about this. I’m surprised the mouse works at all.

Thanks,

David


#5

David,
Thank you for the reply. When purchasing the Bluetooth adapter, I saw the specs indicate it was compatible with both Windows 7 & 8. However, I incorrectly also assumed that it would (as a standalone dongle) enable my Windows 7 machine to take advantage of newer Bluetooth functionality, such as Bluetooth 4.0. Unfortunately, I will continue to use my internal Windows 7 Bluetooth 3.0 radio which (somehow) lets my mouse work (but I still need to re-pair after every reboot).

I look forward to my employer finally jumping into the future and deploying Windows 8 to their fleet!

Adam


#6