Bluetooth Headphones won't connect


#1

I am using the plugable bluetooth USB adapter (4.0) and running windows 7 professional 64-bit on my laptop. I am trying to get my Jabra Revo headphones to connect to the laptop. I have successfully installed the most up to date drivers for the USB adapter and my headphones, I have successfully added/paired my headphones as a bluetooth device. When I go into the “Control” menu under my bluetooth device and I click “Connect” it tries to and fails and I get an error that says "Error establishing connection.

Is there some other drivers I need? Or a setting that needs to be changed?

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1438909/BTError_inline.JPG?1466779803)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1438909/BTError.JPG?1466779803)


#2

Thank you for the screenshot and information.

I am sorry that the Bluetooth adapter is not working with your headphones. I would like to help.

Could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please have the adapter plugged into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Once you get the file, please send it to support@plugable.com and use the subject line “For Ticket #145675

Of course if it turns out something is wrong with the adapter, we will get a replacement out to you right away.


#3

For the reference of others, Noah reported via email that the issues were resolved with a fresh driver install.

If you encounter problems using the Bluetooth adapter, please do not hesitate to contact us at support@plugable.com. We will assist with driver installation problems and other issues that may happen with the adapter.


#4