Bluetooth dongle not supported in Windows 10


#1

Product did not install after plugging in dongle, tried installing drivers via cd rom, process gets stopped. Not compatible with Windows 10


#2

Hi Tim - I’m sorry for the frustration! We have many hundreds of customers using successfully with Windows 10 (e.g. http://www.amazon.com/gp/customer-reviews/R18M3CS7BU4HEO/ref=cm_cr_pr_rvw_ttl?ie=UTF8&ASIN=B009Z… ).

Can you give us a chance to help?  If you could run our debug tool and send the .zip it generates to support@plugable.com we’ll take a look.  Here’s how:
http://plugable.com/plugdebug

Thanks for your patience while we work to help!
Bernie


#3

Hi Bernie, it is not allowing me to attach the zip file, filtered by Amazon? Tim 920-621-7766


#4

Hi Tim - Email to us direct (not through Amazon) at support@plugable.com and it won’t get filtered on our side.  Is any clear error returned for the attachment?


#5

Thanks Bernie, after doing a system restore , Windows 10 finally recognized and installed the dongle. Then it would pair but I had no audio to an LG Sound Bar. I had to go into advanced settings and make the Sound Bar my primary audio device and VOILA, it now works


#6

Hi Tim,

I’m the person that usually handles Bluetooth requests, just back from vacation. I’m really happy it’s working now. If you have any more issues, just let us know.

David
Plugable Support


#7