Bluetooth Dongle is on but it's not on?

Hi Guys,

Im on a windows 10 pc. Plugged in the dongle. Waited for windows to install the drivers. Downloaded the drivers from the website and installed those too for good measure.

On the Bluetooth Settings, The Bluetooth radio button is switched on. When I try to add a device, I choose Bluetooth, then on the next screen, I get a ‘Couldn’t connect’ message.

Is there something I’m missing?Bluetooth%20couldnt%20connect

Also, is it normal for the bluetooth dongle to show up in the Other devices section?



It is normal for the Bluetooth adapter to appear in other devices when in the Bluetooth & other devices menu.

I’d like to get some more information so that I may better assist. Please contact us at with your case number of #272157 in the subject line.

In your message, please include your Amazon Order ID for the Bluetooth adapter. Also, please run our diagnostic program. It will gather device information and installation logs that will help me understand what is happening.

To do this, please have the adapter plugged into your computer, then go to this page and follow the instructions there:

I look forward to assisting you further via e-mail.


This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.