bluetooth device disconnect after restart window


#1

First of all, Window 10 is automatic install driver so I dont have to do much. Then I restart Window, bluetooth icon show up (using PC, no previous bluetooth driver). The device works well, I watch Youtube, facebook, music video all fine. However, it does not work in game, which is the main reason I buy this Plugable. Then I restart the PC, now my headphone does not work. It still paired but disconnected in the sound properties. I am not able to connect it. !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1507107/15033858_1168679166550707_470813281_o_inline.jpg?1478581280)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1507107/15033858_1168679166550707_470813281_o.jpg?1478581280) !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1507108/Capture_inline.PNG?1478581414)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1507108/Capture.PNG?1478581414) !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1507109/1_inline.PNG?1478581425)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1507109/1.PNG?1478581425)


#2

Hello,

Thank you for posting about your Bluetooth adapter. I’m sorry it isn’t connecting.

I have a few quick questions:

  1. When gaming were you hoping to use the microphone?

  2. What is the make and model of your headphones.

  3. Did you connect the headphones to any other devices between when they worked with the computer and when they didn’t?

Thank you,

David
Plugable Support


#3
  1. I was not hoping to use microphone while playing game.
  2. My bluetooth headphone work well pairing with my iphones, ipad. It did work on PC before I restarted. After restarted, I had to reinstall driver to have it worked

Thank you


#4

Thank you for your answers. I would like to take a look at the drivers to make sure they are OK.

Could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please plug the adapter into your computer, then go to this page, and follow the instructions there:

http://plugable.com/support/plugdebug

When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email address at support@plugable.com

Please put “For Ticket #159355” in the subject line.

Of course it it turns out something is wrong with the adapter, we will get a replacement out to you right away.

Thanks!

David
Plugable Support


#5