Bluetooth 4.0 adapter peripheral device drivers not found.


#1

I’ve done my online research to no avail, i think the pictures speak for themselves.
I am trying to use Bluetooth audio controls

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941254/BT1_inline.PNG?1376542627)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941254/BT1.PNG?1376542627)

code 28 !](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941255/BT2_inline.PNG?1376543290)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941255/BT2.PNG?1376543290)

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941256/BT3_inline.PNG?1376543319)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941256/BT3.PNG?1376543319)

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941257/BT4_inline.PNG?1376543344)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941257/BT4.PNG?1376543344)

after restarting both devices, still the same.

!](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941258/BT5_inline.PNG?1376543363)](https://d2r1vs3d9006ap.cloudfront.net/s3_images/941258/BT5.PNG?1376543363)


#2

Hello,

Thank you for posting about your issue with the Bluetooth adapter, and especially for the screenshots.

Is the Logitech Adapter Bluetooth?

Also, we have a troubleshooting tool that will help me see what is going on during the installation. Could you plug in the adapter, then follow the instructions on this link:

http://plugable.com/support/plugdebug

Please post the resulting file to support@plugable.com and put For ticket 36106 in the subject line.

Thank you,
David
Plubable Support


#3