Blue Screen after restart of Windows


#1

Hello,
I am the owner of 2 Plugable Docking Stations - UD-160-A USB 2.0. Both are working fine under Linux (hoooray for your support for Linux), however both devices cause some of Windows 7 64bit computers (updated as of today) to give blue screen after restart.

What I have done is:

  1. Installed latest DisplayLink Software - DisplayLink_7.3M1.exe
  2. Installed lates USB drivers - Intel® USB 3.0 eXtensible Host Controller: 1.0.9.254
  3. Plugged in the plugable docking station.

After this - it gets recognized and starts running OK. However - whenever I restart the Windows machine - I quickly get a Blue Screen of death.

I have run the DisplayLink Support Tool.exe - and have created the zip. In addition - I have also gotten the minidump and the sysdata.xml. How can I provide these to you to get further help?

The initial report by the “Windows Has Recoved” dialog is:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1026

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000406F8
BCP4: FFFFF88001A4CF48
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\112513-23852-01.dmp
C:\Users\ashopov\AppData\Local\Temp\WER-90059-0.sysdata.xml

========================================

After the initial BSOD - even if I remove the Plugable station - I get exactly the same BSOD. The only way to remove it is to press F8 and boot into Last good configuration.


#2

Hi Al,

Thanks for posting! Sorry for the frustration.

A bluescreen after DisplayLink driver install is most commonly because there is another 3rd party USB graphics driver installed on Windows which is conflicting. The most common conflict is caused by drivers from a company called MCT (the crash is usually in the MCT driver).

If you can track down that other driver and uninstall, then things should get back on track. If any trouble finding them, just email that .zip the DisplayLink Support Tool generated to support@plugable.com and we’ll be able to dig in and find what’s wrong.

Thanks again, and thanks for your patience while we work to help!
Bernie


#3

Thank you support!

I have exchanged emails with the support and they identified my problem and proposed a solution that worked for me - I get no more BSOD thanks to Plugable support team.

I only wish I had thought of contacting you earlier. I am a satisfied customer and will definately continue buying from you. Christmas is coming!

Kind regards and best wishes:
al_shopov


#4

I am having this issue also and cannot seem to find an MCT driver. Can you help me resolve this issue?

Thanks, Kirk


#5