The above unit will drop the link (blue light goes out) for 4 or 5 seconds and then comes back on. Occurs several times a day. I have it connected to a Windows 11 gaming laptop, charging, with two USB drives plugged into C ports, and an HP 34 inch monitor. Using it in Europe on a 240 volt system.
Hi Steve,
Thank you for posting! I am sorry things are not working as expected while using your Plugable TBT4-UDX1 docking station, and I would be happy to assist you.
Based on your description of the behavior, our next step is to get some additional information.
Can you please send an email to our direct support email address → support@plugable.com with ‘For ticket #- 446429’ in the subject line that contains the following information?:
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The Amazon Order ID number for your TBT4-UDX1 purchase
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While the TBT4-UDX1 is connected to your Windows 11 laptop (even if not working as expected), the output of our diagnostic utility PlugDebug → https://plugable.com/pages/plugdebug
That information will help us to determine the next steps.
*** Important note - Please do not post the information we requested above here in our public forum (it contains personally identifiable information) ***
Apologies for the frustration, and thank you for giving us the chance to help!
Bob
Plugable Technologies