Blue light is on, but does not show up in my computer

One of the black plastic pieces fell off of the USB, but when I plug it into my computer the blue light still goes on. It is not showing up in settings under Bluetooth like it used to. How do I get it to connect to my computer?

Hi Brianna,

Thank you for posting about your Bluetooth adapter. I’m sorry about the piece falling off. We will send you a replacement. Could you please contact us directly at and tell us your Amazon order number for the adapter? We will get the replacement out to you, then if it still isn’t working, we can troubleshoot the issue.

Thank you,

Plugable Support