I purchased UD 3900 last week and have been using it with surface pro 3 + 2 external monitors for a week without any problem. Today suddenly the monitors are showing blank even though it is shown in the windows display configuration. Windows is treating as if the monitors are present.
We’ve seen several other reports lately of Surface systems not outputting video through the dock (all seemed to be related to Windows Update sometime in the last couple weeks). The reported symptoms match what you’re describing - Windows “thinks” the monitors are present and functioning, but there’s no output to the displays. In the other cases installing newer Intel video drivers has helped to resolve the issue, so that will be our next step.
We have a blog post including a video that describes and demonstrates the driver update process step-by-step:
I had this problem coming up after a windows update. I didn’t want to restore to an earlier date and tried the steps exactly as mentioned in http://plugable.com/2014/12/03/how-to… and this solved the issue. Hope this fixes the issue permanently.
at first everything work, then my screen were blank and wireless mouse and keyboard stop working all together because of an update but after following these instructions my screens works but now only my keyboard stop working, anyone know how to fix?
For those who encounter this thread while researching this issue, we have a blog post with a bit of background the blank DisplayLink screen behavior some Surface users have been reporting: http://plugable.com/2014/12/09/having…
As always, Plugable customers are welcome to email firstname.lastname@example.org and we’ll be happy to assist.