Black screens laptop and externals

[MikeG]

Hi this very anoing problem and it consume 8 hours and still in first bace.
This morning I boot it up the laptop and I had the laptop with black screen blinking pointer and the 2 externals black also
The only way to get the laptop back to normal is to unistall the DisplayLink and the nVidia graphics card software and install on safe mode then renstall the Displaylink again but as soun as i plug the external because the software ask for, black screens again.
I have no clue…Thanks Mike

[Andrew_Taylor]

Hi Mike,

Thank you for contacting Plugable support. I’m sorry to hear about the issue you’re seeing with your device and we are here to help.

Since you’re seeing issues that cause the screens to go black, I’d like to have you run our PlugDebug troubleshooting tool so we can gather information about your setup. Please plug the device into your computer, then go to this page and follow the instructions there: http://plugable.com/support/plugdebug

Please e-mail the logs that our tool generates to us at support@plugable.com and include “ticket # 288275” in the subject line.

I look forward to reviewing the logs and assisting with this issue, but please let us know if you have any questions in the meantime.

Thanks!
-Andrew T.
Plugable Technologies

[MikeG]

Hey Andrew how am i supposed to get that file when I have black screens and can not see ir run the laptop.
Here is the background I have installed the windows updates on 11/25 and on 11/26 upon reboot my black screen problems got start it, I did do a system restore to an earlier point before the windows update but the problem still persist now I have nVidia driver working but no DisplayLink driver I attached some screen shots if it helps. I reply to your email but i didn’t get any reply.
Thanks

[MikeG]

I had to put this img here on account I am new member

[Andrew_Taylor]

Hi Mike,

Thanks, we did get your e-mail however we were out of the office for the Thanksgiving Day holiday. I will follow up by e-mail and update the thread here once we have a resolution for your issues.

Thanks!
-Andrew