Black screen in Xfinity Stream app from Motorola Moto G Play phone

App used to work fine. Not sure what changed.
Other apps are fine.
From Motorola Moto G Play phone, get black screen in Xfinity Stream app on most TV channels and movies. Audio is fine. Strangely, Golf channel is fine for both video and audio.
I already tried reinstalling app, rebooting phone, force restart of phone, clearing user data
Thanks for any advice you can give.

Hi Elissa,

Thank you for contacting Plugable! I am sorry to hear that your equipment is not functioning as expected, and would be happy to provide additional support.

For my reference, which Plugable product are you running into issues with? The product name should be listed on the bottom of the device.

Additionally, were you able to replicate the issue with a different phone (if available)?

Thank you for giving us the chance to help!

Plugable Technologies

No product. Sorry my mistake.
I thought this was general technical support. I have Motorola phone

Hi Elissa,

No problem at all, and thank you for letting me know!

Hopefully everything goes smoothly, but if you have any other follow-up questions, please feel free to reach out at any time.

Thank you again for contacting Plugable support!

Plugable Technologies

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