Black flash and then Desktop Windows Manager stops working.


#1

I have a UD-160A with an external monitor attached, running Windows 7. I keep getting a flash to the screen followed by a popup window that says “Desktop Windows Manager stopped working and was closed. A problem caused the application to stop working correctly. Windows will notify you if a solution is available.” I uninstalled the Graphics download and the problem stopped. Reinstalled it and the issue is back again. I just got the unit yesterday. Thanks for any help you can give me!


#2

Forgot to mention the rest of my troubleshooting efforts.

  1. Graphics installed, monitor plugged in = flash and stop working.
  2. Disconnected monitor from unit and plugged directly into laptop (graphics still installed) = flash and stop working.
  3. Removed laptop from unit and disconnected monitor from laptop (graphics still installed) = flash and stop working.
  4. Laptop disconnected from unit and monitor, uninstalled graphics download = no errors.
  5. Reinstalled graphics download, reconnected laptop to unit, reconnected monitor to unit = Flash and stop working happening again.

So, I’m thinking there’s something in the download that is causing it. But, I’m not a techie person, so I don’t know how to resolve it.


#3

Hi Sue,

Thanks for posting here! I’m sorry to know about the issue you are seeing. Could you please run the DisplayLink Support Tool (instructions here:http://plugable.com/support/displayli…) and send us the .zip generated by it on the desktop as an attachment at support@plugable.com with your Amazon Order ID and a link to this thread.

This will give us a better insight to what is going on the software side. Once we analyze the .zip, we will figure out the next steps to resolve the issue.

Regards,
Roze


#4