Bad USB 3.0 Cable


#1

On April 19th I received one of your plugable usb 3.0 docking stations. After a lot of trial and failures. I have determined that the USB 3.0 connector that came with the unit only works in USB 2.0 ports. How did I determine it. I have another USB 3.0 connector plugged into the plugable docking station and it works fine in a usb 3.0 port. So, can you send me a good USB 3.0 cable? If so, I will provide you a mailing address if you send me e-mail to JohnTuri@juno.com requesting my mailing address. Thank you.


#2

Hi John,

Thanks for posting! We would be happy to send you a replacement USB 3.0 cable! I have directly emailed you at the email address you provided asking for additional information. Once you have a chacne to send us that information we will be able to get the process started!

Thank you,

David W.
Plugable Technologies
www.plugable.com/support


#3