Bad connection with my microsoft book 2


#1

Hello
The plug-in adapter works very badly with my microsoft surface book 2 computer. After 1 month of use, the adapter disconnects itself from the computer, blowing up the display on the two connected screens and reconnects after 3 seconds. This happens very frequently. Almost every 5 minutes.
Thank you for helping me fix this problem.


#2

Hi,

We attempted to reach out to you directly about this issue including instructions for a clean reinstall of the DisplayLink driver that the USBC-6950-DP adapter relies on – I hope this helped. Since we haven’t heard back from you, we’ll be closing this thread. For any further questions for anybody experiencing similar issues, please feel free to reach out to us directly at support@plugable.com. We’re happy to help!

Mitchell


#3