After troubleshooting it seems we are having an issue with the audio drivers for the Plugable USB 2.0 docking station. When we are not connected to the plugable and we boot we are getting an error message that begins with “windows could not connect to the system event notification service…” and our start menu and taskbar reverts back to the “old” grey start menu look from windows 2000. When checking event viewer it gives me an error that the audio service could not be started.
Quick (Sorta) Troubleshooting Description:
Re-imaged a computer and could not replicate the issue after testing
Plugged in the plugable and let it install everything, and rebooted
After this reboot (With plugable still plugged in) everything was Ok
Shutdown PC, unplugged everything (Power, ethernet, and Plugable) and booted
This boot I received the above issue.
The doesn’t seem to affect anything but the look of the start menu.
If I log off and back on everything seems to go back to normal.
We have deployed several of these docking stations in our environment for a 3 monitor setup for our laptops and several people have complained of the same issue.
As a work around (Besides logging off and back on), we have disabled the USB Audio in device manager and this seems to resolve the issue, but we feel this shouldn’t be a fix as some users might want to use the plugable to connect speakers or something.
Any Help is greatly appreciated
Intel I7 M 620
8 gigs RAM
Windows 7 Pro x64
NOTE: Not sure which plugable we have as they both look Identically on your site and there is no identification on the product or packaging.