Audio cuts out frequently

USB Docking Stations UD-ULTC4K
#1

I’m using a set of speakers plugged into the audio jack on the front of the dock. The speakers work fine when plugged directly into my laptop, but when plugged into the dock, the audio cuts out every few seconds.

#2

Hi Will,

Thanks for reaching out to Plugable support! I’d be happy to help with that.

Could you please let us know what the make and model of the speakers you’re using are?

Richard A
Plugable Technologies
https://plugable.com/support

#3

I tried to find it, but could not. They are small, cylindrical desk speakers.

#4

Thanks for the update.
Do you happen to have any other audio devices that you could try connecting to see if this is an issue with the docking station or with the speakers themselves?

#5

Unfortunately, I don’t. I did figure out the speakers are bxr1220. I had someone pull the receipts.

#6

Hi Will,

Thanks for the update.

I wanted to verify if the plug on the speakers has 3 metallic sections or 4 metallic sections.

It would also be helpful if you could test this with a different audio device to see if you can replicate the issue with that.

Thank you.

Richard A
Plugable Technologies
https://plugable.com/support

#7

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.