Apple 23" mintor not working with UGA-125 adapter


#1

HI there! I purchased a UGA USB 2.0 DVI display adapter. I installed the software and plugged in the Apple 23" monitor once the install was complete. THe Apple monitor works on another machine with a DVI graphics card, but remains blank when I plug it in the the UGA adapter. I’m running Windows XP Pro with SP 3 and have 2 GB of RAM on the machine. Why is the display not working with the adapter?


#2

Hi Lisa!

Thanks for posting and sorry to hear you’ve been having problems with our UGA USB 2.0 DVI adapter!

We’ll get you up and running!

Some questions to narrow this down a little bit:
* Can you give us the model of the 23" monitor?
* Does the green LED on our adapter come on when connected to Windows XP ?

Once we have this information we can suggest next steps!

Regards,
Lampros


#3

HI Lampros!

I believe I may have found the answer after I posted this question, but to answer your questions,

The Apple monitor (my apologies is a 20" and not 23") is Model number A108.

The LED light on the adapter does come on when it’s plugged in, and works find with a VGA monitor of my co-workers.

I believe that this post:
http://support.plugable.com/plugable/…
answers my question and that the Apple monitor has too high a native resolution for the UGA adapter I purchased.

Can you confirm this?

Thanks for all your help!


#4

Hi Lisa!

Thanks for that information!

By searching Google it looks like your A108’s native resolution is 1680 × 1050. Unfortunately the UGA-125 won’t go over 1400×1050.

The post you have found, has the full details for this issue. We never want customers stuck with products that aren’t right for them - we make returns easy through the Amazon return center.

For this monitor, we can recommend one of our other products. At this point the UGA-2K-A is sold out (we’ll have more in stock soon), but right now the UGA-165 is your best bet and will do 1680 × 1050 (and all the way up to 1920×1080) with no problems.

Sorry that we don’t have better news!

Please let us know if you need any further information!

Regards,
Lampros


#5