all USB3 ports went dead and power light doesn't illuminate. Do I need firmware update? model is USB 3.0 7-port hub with charging


#1

I have owned the hub for a year and change. No problems at all before.


#2

Hello,

Thanks for contacting us! We’re sorry that your USB 3.0 7-Port Hub with charging ports appears to be malfunctioning. I’m happy to help.

I appreciate you mentioning that the power light isn’t illuminating. That information is most helpful. Based on your description, we may be dealing with a dying hub or a dying power adapter attached to the hub.

Before we look into possibly sending you a pretested warranty replacement from our lab, we have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the device into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

Once the program finishes running, please send the .zip log file it creates on your desktop as an email attachment to support@plugable.com. We’ll review the logs soon after receiving them and determine the next steps from there.

Thank You,

Amanda
Plugable Technologies


#3