Hi, I purchased 4k hdmi adapter and trying to use it with Alienware laptop that has Nvidia CTX 770M and Samsung C34F791 display. I was hoping to get 4k resolution from the display but I am getting 3440x1440 which I was getting without this adapter. Any help is appreciated
Thanks for posting!
Looking at the specifications of your Samsung display online -> http://www.samsung.com/us/computing/m… your monitor’s maximum supported resolution is 3440x1440, so the Plugable adapter is working properly,
Even though our UGA-4KHDMI adapter is capable of higher resolution, it cannot force a monitor into a higher resolution than the monitor itself is physically capable of.
That said, we never want a customer stuck with a product that does not meet their needs so we offer a 30-day no-hassle return policy on all products sold by Plugable technologies and fulfilled by Amazon. The quickest way to return the item is via the automated system available at http://amazon.com/returns
Please let us know if that information helps!