Airpods Audio Cutting Out

Bluetooth USB-BT4LE
2

Thanks for contacting us! I’m sorry about the troubles with your AirPods disconnecting from the adapter.

AirPods usually work well with the Plugable adapter and with Windows 10, so I suspect the problem is radio interference. However, there is also a possibility that there is a problem with the adapter itself. If that is the case, we will send a replacement immediately. If it is radio interference, we can usually find a work around that solves the issue.

I have a couple of quick questions:

  1. How far away is the USB 2.0 hub from the back of the computer?

  2. If you plug the adapter directly into the back of the computer, do the disconnections get worse?

Thanks!

David
Plugable Support