I’ve followed all the steps many times but it will not see recognize my laptop. Any assistance would be greatly appreciated.
Hi,
Thanks for posting and welcome to the Plugable support forums!
Assuming you’ve followed our standard install procedure listed around our forums, the next steps we’ll want to take are to obtain some logs from your system in order to best investigate further.
Could you please keep the Plugable UD-3900 docking station connected to your system (with the monitors still connected), then navigate to our PlugDebug tool and follow the instructions there?
This will create a ZIP file on your Desktop containing system logs and information. Please send this ZIP file to us directly at support@plugable.com with the subject line: “Ticket #284535”
Thanks for giving us a chance to help!
Mitchell
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