After Broadcom BCM20702 Bluetooth 4.0 USB Device worked for one day, now I receive message This device cannot start (Code 10). Please help.

Hi Laura,

Thank you for posting about your Bluetooth adapter. I’m sorry about difficulties with it.

The error you are seeing is usually related to a driver problem. Something may have changed in your configuration to change the way the drivers are working.

Could you run our diagnostic program? It will gather device information and installation logs that will help me understand what is happening.

To do this, please plug the adapter into your computer, then go to this page, and follow the instructions there:

When you run the program, it will create a zip file on your desktop with your computer name and the date. Please send that file directly to our support email at

Please put “For Ticket #162364” in the subject line.

Of course it it turns out something is wrong with the adapter, we will get a replacement out to you right away.


Plugable Support