For some reason, my Adobe Acrobat DC is coming up in a VERY enlarged window using the ud-3900 dock on Windows 10, (shows up HUGE on my monitor but not on my laptop screen while using both). Other random things show up very large as well. Like when I go to add an image to this post, the files explorer screen used to choose the file is super big, but if I open a regular file explorer window it is fine. Have tried changing basic display options and nothing seems to work. Any ideas?
Hi Joanna, thanks for posting and the description of the issue you are seeing! You mentioned that you have tried changing some display options, so hopefully the below is not redundant.
It sounds and appears that you may be experiencing an issue with Windows Display scaling when using the external monitor which is causing inflated text and icons. We have published a short YouTube video here –> https://youtu.be/1oTdS1el2FE that speaks to this issue as well as illustrates steps to lower the Display scaling within the Display Settings.
Would you be able to change the Display Scaling settings by adjusting the bar under ‘Change the size of text, apps and other items:" to a lower percentage within Windows’ Display Settings window?
Hi Thanks! Yes I did try this. The scaling on my laptop is set to 200, and on my monitor it is 100. It seems to me like adobe and various windows are using the 200 scaling from the laptop instead of the 100 from the monitor. Its weird right? I had it happen on my work pc and a simple restart fixed it but that did not help in this scenario.
Hi Joanna, thanks for the update. If possible, would you be able to remove our dock from the equation and directly connect your monitor to your laptop to see if the same behavior occurs? Curious to see if the scaling issue is also present without our dock connected.
Pending the results of that test, and in researching (primarily focusing on Adobe Acrobat) I am seeing others having similar issues that seemingly do not have an official fix by Adobe. In reading some Adobe forum posts here –> https://forums.adobe.com/thread/2011583 and here –> https://forums.adobe.com/thread/2178459 with some suggestions, but mixed results.
However, you mention this also occurs within other apps, like Chrome. In doing additional research (focusing then on Chrome), I came across this article –> http://windowsreport.com/fix-google-c… that speaks to modifying some application settings to see if the DPI scaling can be corrected.
Let us know the results of your monitor connected directly to your system, if possible, and we can continue from there.
