Thank you so much for reaching out to us, I am sorry to hear that you are running into this issue, but I would be more than happy to assist.
Based on the description of the issue you are experiencing, we may need a little more information in order to determine what could be causing the issue. When you have a moment, please visit www.plugable.com/support/plugdebug and following the instructions for downloading and running our PlugDebug diagnostic software. Once the application completes, a .zip file will appear on your desktop, please attach this .zip file to a direct email, and send it to email@example.com. Please include “Ticket no. 239047” in the subject line, so that we can keep all of your information in the same place.
Thank you for your time,
Product Owner & Technical Support