Adapter not Connecting to ethernet


#1

I have a Plugable USB 3.0 Ethernet Adapter. The computer runs WIndows 8 and the Control Panel recognizes the adapter as a ASIX AX8179 USB 3.0 to Gigabit Ethernet Adapter. There is “Limited” connection and running a diagnose gives " no valid IP configuation". Any suggestions?


#2

I am connected to a Netgear Router


#3

Hello,

Thank you for contacting Plugable support! I’d be more than happy to assist you with this issue.

We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the Ethernet adapter into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

When done email us the attachment and reference ticket #44720

Please don’t hesitate to let us know of other questions.

Thanks again for contacting Plugable support and best wishes!

Joshua Henry
Plugable Technologies


#4