ACER cb242y monitors not working with plugable 3.0 docking station

[wlrabbitt86]

ACER cb242y monitors not working with plugable 3.0 docking station

We are trying to install 2 monitors to our Plugable usb 3.0 docking station to a HP laptop and for some reason it will not detect them. It found them orignally for a few seconds, but now it will not detect. Any help or guidance is appreciated!

[RichardA]

Hi,

Thanks for reaching out to Plugable support! I’d be happy to help with that docking station.

When possible could you provide the model number for the docking station that you are trying to connect?

A good thing to try is to make sure that the software used by the dock is in a good state by reinstalling the DisplayLink software and running the DisplayLink cleaner tool. To do so, please follow these steps:

1. Disconnect the dock from the system (this is important so the unit resets). Please keep it disconnected until the last step.
2. Uninstall any and all software with ’ DisplayLink ’ in the title that is present from within the Control Panel → Programs and Features . Don’t worry if these entries are not present or if the process does not work, just move onto the next step.
3. Download, extract and run the DisplayLink cleaner tool. (https://s3.amazonaws.com/plugable/bin/DisplayLink/DisplayLink+Installation+Cleaner+9.1.1462.exe)
4. Once the Cleaner has been run, reboot (even if not prompted to).
5. Now download and install the 9.4 M0 DisplayLink software. (https://plugable.s3.amazonaws.com/bin/DisplayLink/DisplayLink+USB+Graphics+Software+for+Windows+9.4+M0.exe)
6. Reattach the dock to your system which will trigger the final portion of the installation.

Hopefully that will get things working for you.

Thank you for giving us a chance to help!

Richard A
Plugable Technologies
https://plugable.com/support