About a week ago, the extended display stopped working on 4k connector. I have updated everything to the latest versions, restarted, unplugged, etc… It has not changed. I had to change the extended monitor to the 2k port to have it work…
Help!
About a week ago, the extended display stopped working on 4k connector. I have updated everything to the latest versions, restarted, unplugged, etc… It has not changed. I had to change the extended monitor to the 2k port to have it work…
Help!
Hello Ricardo,
Thanks for contacting Plugable support! I’m sorry to hear about this display issue through your Plugable dock , but I’d be happy to help!
The first step we’ll want to take is to make sure that the software used by the dock is in a good state by reinstalling the DisplayLink software and running the DisplayLink cleaner tool.
To do so, please follow these steps:
Please let me know if these steps help.
Thanks for giving us a chance to help!
Omar D.
Plugable Technologies
I just performed your instructions. Still no success. The 2k is still working, 4k → No
Hello Ricardo,
Thank you for reaching out with that update.
Could you provide me with the model number of your system?
This will allow me to look at specs as bit closer.
Thank you,
Omar D.
Plugable Technologies
ud-ultcdl d16-00012997
Hello Ricardo,
Thank you for reaching out with that update.
In this case, I’d like to request some logs from your computer to investigate further.
Could you please keep the Plugable dock connected to your system (with the non-working displays still attached), then navigate to our PlugDebug tool (https://plugable.com/support/plugdebug) and follow the instructions there?
Please email the file to support@Plugable.comwith the subject “Ticket #378803”
Thanks for giving us a chance to help!
Omar D.
Plugable Technologies
sent info
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