I am using an Asus UX333FA with dual HP monitors. The 4K output on my docking station does not work - is this a limitation or is there something I can do?
Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
Looking at the specifications for the USB-C port on this system, it appears to be a “data-only” port that doesn’t support the required USB-C VESA DisplayPort Alternate Mode video output functionality to drive the 4K HDMI port on our dock. It also appears to not support charging over USB-C as well. Unfortunately these are system limitations and would apply to other USB-C docks like ours.
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!