4K monitor is blurry

USB Docking Stations UD-ULTC4K
1

Hello,

I just got my USB-C Triple Display Docking Station and once I connected it my 4k monitor is blurry.

Here is my setup:

  • Laptop: Win 10 (21H1 update) Microsoft Surface Laptop 3 (Model 1872) Connected via USB-C
  • Monitor 1: 4k SHARP TV 43" connected via HDMI to HDMI-4K port
  • Monitor 2: 1080 LG monitor 27" connected via HDMI to HDMI-2K port

I installed the latest DisplayLink Driver 10.1 M1 on my laptop then I connected everything but monitor 1 is blurry.

Here is what I troubleshooted already:

  • Checked Windows settings and it shows monitor 1 resolution is 3840 x 2160 /30Hz
  • Change HDMI cable
  • Change HDMI port on monitor 1
  • Uninstall and re-install DisplayLink Drivers
  • Uninstall the DisplayLink Drivers and run the DisplayLink Cleaner tool then install the drivers back
  • Power cycled Monitor 1
  • Power cycled the USB-C Triple Display Docking Station with unplugging everything
  • Rebooted the laptop
  • Connected monitor 1 only to the docking station

Please advise!

2

Hello Leo,

Thank you for reaching out to Plugable support!

Thank you for the clear description of the issue. I’d like to request some logs from your system to investigate further. I would be glad to help further, but to do so, I’ll have to ask you to reach out to us directly via email @ support@plugable.com.

Could you please keep the Plugable dock connected to your system (with the non-working displays still attached), then navigate to our PlugDebug tool (https://plugable.com/support/plugdebug) and follow the instructions there?

In the message, please include the following detail:

• Reference case ID 345506

We look forward to hearing back from you so that we can assist you further.

Thanks,

3

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