I connected my Lenovo Ideapad 3 to a plugable docking station UD-ULTCDL with windows 10. I have 3 monitors. The ones using both DVI and HDMI 2k work well, but the one in the HDMI 4k is not detected by the system. I verified on amazon before buying this docking station and Lenovo is in the compatibility list.
Could you help me?
Steven
Hi Steven,
Thank you for contacting Plugable! I am sorry to hear that your UD-ULTCDL docking station is not functioning as expected, and would be happy to provide additional support.
To help diagnose the issue, may I ask you to please keep the device connected to your laptop and everything still attached (even if not working as expected) and send us the output of our diagnostic utility PlugDebug? → https://plugable.com/pages/plugdebug
Once you have the logs, simply send an email to support@plugable.com with the subject line of “Ticket 390355” so that we can prioritize that case and match it to this inquiry.
If you could provide your Amazon Order ID (or other proof of purchase) associated with your Plugable device, I would be happy to check on your warranty status as well.
Thank you for giving us the chance to help!
Ryoma
Plugable Technologies
www.plugable.com/support
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