Thank you for contacting Plugable support! Sorry to hear about this issue. I’d be more than happy to assist you.
Thanks for the additional information and for grabbing a spare dock to test. I’m glad the spare dock is operating as expected. If the old dock is still non-functional after being disconnected and having a chance to reset, then we’ll want to replace it.
As with any mass produced consumer electronics product, issues can and do occasionally occur. We offer a one year warranty as standard on all of our products and will be happy to replace the dock if needed. I’ll need to collect some information to do so.
Can you please send us an email to firstname.lastname@example.org with the following information?:
-Amazon Order ID # or other proof of purchase
-Serial # off the bottom of the dock
-Best shipping address for the pretested warranty replacement
Please don’t hesitate to let us know of other questions.
Thanks again for contacting Plugable support and best wishes!
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