Hi I recently purchased the pluggable USB sharing swtich and have an issue. I have my switch hooked up to a 3.0 Startech doc and plugged into the doc are several USB devices (webcam, headphones, mouse, keyboard ect.) and two monitors connected via display port. I am switching between a desktop and a laptop. Both the desktop and laptop are usb3 compatible. The laptop has a dedicated USB C port to connect to a dock, the PC does not, and is just connected via a normal USB A port. The usb devices switch perfectly from the laptop to the desktop and vice versa, the issue is with the monitor switching.
My desktop and laptop both connect to the monitors fine in isolation. (Meaning that both the PC and Desktop successfully project onto the monitors through the USB switch BEFORE pressing the switch button to move between the laptop and desktop. )
When I press the switch and the desktop is active the system switches perfectly from the desktop to the laptop.
When I press the switch and the laptop is active the monitors both freeze and don’t switch tot he desktop.
If unplug the laptop from the switch the monitors both freeze and don’t switch to the desktop.
If I unplug the DOCK from the switch AND the laptop from the switch then the Desktop will load on the monitors.