2nd UGA-2K-A is recognized as DisplayLink Display Adapter (8060)

1

I recently purchased two UGA-2K-A from Amazon. One of them works correctly. The other one is being recognized by W7 as a DisplayLink Display Adapter (8060) instead of a UGA-2K-A. The green LED does not turn on and there is no output display thru the DVI connector.

I am running Windows 7 SP1. Thru Device Manager, I can see that the Driver version is 6.1.32700.0 dated 11/8/11 from Display Link Corp.

Is the second one just defective?

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And just to add, I was able to replicate the same problem on another machine running W7 SP1.

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Hi mvescuadra,

Thanks for contacting us! We’re happy to help! Please forward your Amazon order ID and the serial number of your display adapter that is reporting (8060) to support@plugable.com and we’ll get you fixed up.

Thanks,
Jerome.

Plugable Technologies