2nd display did not wake up after I was away


#1

I got a 2nd display set up for an XP machine. It was working fine for 2 hours. I went to a meeting and came back, the 2nd display went dark and I could not use it anymore. Unplug/replug the USB could work around the problem. But I don’t want to have to do this everytime I am away. Is there a setting somewhere to wake up the 2nd display?


#2

The 2nd display woke up after installing the new driver. It has worked twice today.


#3

Glad to hear the latest driver solved this issue. Thank you for posting back to let everyone know the result!


#4

I tried this, but the message I got when installing the software was that I already had the latest Displaylink driver.


#5

I remember seeing the same message. I probably uninstalled then reinstalled the latest driver to get around it.


#6

Hi Pi - Thanks for your question, and sorry you’re experiencing this problem!

It’s good to know we have the short-term workaround of unplug/replug.

Let’s try to figure out the root problem now.

Some questions/things to try
* Are you on the latest DisplayLink drivers (version 5.5 dated Sept 29th from http://displaylink.com/support/downlo…)?
* Can you say what graphics controller you have? (Intel, nvidia, ati)?
* Has this been a one-time problem so far, or does it reproduce every time your machine sleeps? And is XP set to put the machine in “standby” or in “hibernate”?

Thanks for your answers - we’ll work to get this figured out. Thank you!
Bernie


#7