2 HP laptops one works other does not

USB Docking Stations UD-3900
1

I have 2 HP laptops one a envy 360 and works fine no problems. The other is a new one just purchased HP Elitebook 840 and receive intermittent connections on monitors dropping. I have tried your uninstall and reinstall and still no luck. Any suggestions.

Dennis

2

Hi Dennis,

Thanks for posting!

To clarify, when the monitors drop on your HP Elitebook 840, do they reconnect after a brief moment? If yes, do your applications move back to the main display? Or do they remain on the external monitors?

Since you mention that the UD-3900 works as expected with your HP Envy, we may be dealing with some host conflict with your HP Elitebook. As a result, I’d like to request some logs from your HP Elitebook system in order to investigate further.

Could you please keep the Plugable UD-3900 dock connected to the HP Elitebook (with both monitors still attached), then navigate to our PlugDebug tool and follow the instructions there?

This will create a ZIP file on your Desktop containing system logs and information. Please send this ZIP file to us directly at support@plugable.com with the subject line: “Ticket #277699”

Thanks for giving us a chance to help!

Mitchell

3

This topic was automatically closed 20 days after the last reply. New replies are no longer allowed.