Wont recognize my router

I am using plugable usb 3.0 ethernet adapter. I have 2 laptops that I use. Dell Inspiron 13 7000 and Acer 11.6 aspire v5-122p. When I plug it up to my Dell it recognizes my router but when I plug it up to my Acer it gives it a name and does not recognize my router. Does anyone have a idea on how to solve this problem so that when I plugin to my Acer it will recognize it. Thanks

This customer also contacted us by email. He found that using a USB 2.0 adapter seemed to resolve the issue.