Wireless mouse laggy when using external displays through the Plugable dock.


#1

Mouse is very laggy when using the plugable dock.
I have my wireless USB mouse dongle plugged directly into the computer. When using my external monitors through a direct connection to my laptop, the mouse works flawlessly, but when I’m using my external displays through the plugable dock the mouse is very laggy. My laptop touchpad mouse works well in both scenarios.


#2

Hello Travis,

Thanks for the post! I’m sorry you’re seeing some mouse lag with your docking station, but I’m happy to help.

In a case like this, the first thing I like to do is get a little more information. We have a troubleshooting tool that helps us find out what is going on in situations like this. Please plug the device into your computer, then go to this page and follow the instructions there:

http://plugable.com/support/plugdebug

If you could please send the file it creates to support@plugable.com I will take it from there. If you wouldn’t mind, please reference “Ticket #177784” in the subject line.

Thank you!

Raul


#3