Wireless Headphones not working wireless

Hi I have a new set of wireless headphones, MATRIX2 STEREO WIRELESS BLUETOOTH HEADPHONES. , I have your plugable USB 2.0/1.1 to Bluetooth 4.0 adapter , I can’t get them to pair together. I am running windows program 8.1 on my computer is that my problem? Please advise, do I need a different adapter? Thank You Svend Knudsen

Hello Svend,

I’m sorry to hear about the issue. This is most likely software, so I should take a look at the status of your system. Could you contact me through support@plugable.com so that I can take a look?


Sam Morgan
Technical Support Analyst
Plugable Technologies