Windows 8 not detecting usb cable


#1

When I plug in plugable easy transfer to my windows 8 pc the computer does not detect it. It does not appear on the device manager. My windows 7 pc is able to detect it and install the drivers. Please help.

My new computer is a Dell XPS using windows 8 64bit.

My old computer which detects the cable is a Dell using Windows 7 32 bit

My cable is USB 2.0 Windows Easy Transfer Cable


#2

Hi Ramesh,

Thank you for contacting us about your Easy Transfer Cable. I’m sorry you are having troubles getting it to work on your Windows 8 machine.

Could you try reversing the cable end-for-end (plug the side that was in the Win 8 computer into the Win 7 computer) and see if the same troubles start happening on the Windows 7 machine? That would indicate a bad cable, and we will send you a tested replacement right away.

If that doesn’t happen, there may be a driver issue in the Windows 8 machine. We have a troubleshooting tool that helps us find out what is going on in situations like this. Could you plug the original side of the cable back into the Win 8 computer, then go to this page and following the instructions there:

http://plugable.com/support/plugdebug

Be sure to send the resulting file directly to us at support@plugable.com and put the ticket #63903 in the subject line.

Thank you,
David


#3

Hi Ramesh,

I’m checking back to see if you were able to get that cable working. If not, please let me know!

David
Plugable Support


#4